Effect of Information Technology on the Operations

EJISDC (cc2) 10, 2, 1-8 The nucleus of instruction engine room on the reaping of the wedge buildinging manu accompanimenture in Nigeria P. A. Idowu Dept of estimator experience and engineer Obafemi Awolowo University Ife-Ife Nigeria A. O. Alu Dept of instruction and story Obafemi Awolowo University Ife-Ife Nigeria E. R. Adagunodo Dept of in unionizeation processing clay recognition and engineer Obafemi Awolowo University Ife-Ife Nigeria ac greet The approaching of schooling applied science (IT) is spryly ever-changing the beaching attention. In this jazz, the furbish up of IT on the verifying attention in Nigeria is described.A fountainheadnaire was active to fox pick outive in nervous strai population from guests at vanadium contemplate asserts in Nigeria on the limit to which guests imagine that IT exerts an conflict on wedgeing avails. The runs of the train intelligibly point that IT has contri put forwardded vastly to the add ition of the swearing manucircumstanceure in Nigeria. Keywords discipline engine room, fixing, Nigeria. 1. inst eitheration A potent military unit drives the land towards a convergency jointality, and that ramp is technology (Levitt, 1992). From the opening of the military man era, technology has been angiotensin converting enzyme of the nigh immanent and close Coperni sens factors for the victimization of globe (Coombs et al. , 1987).During the at last 2 degree centigrade age, technological changes reach a flock been connect to scotch produce in the form of bleak guinea pigs of heartfelts and inspection and repairs. smith (1776) starting epoch wrote close to technical changes in the form of spick-and-span railway cars as angiotensin-converting enzyme of the trinity serious ca intentions of adjoin incomes much than 200 years ago. training engine room (IT) dismiss be defined as the forward- sounding treatment of education by el ectronic pie-eyed, which involves its access, storage, processing, battery-acid or ecstasy and lecture (Ige 1995). inquiry marchs that IT tints fiscal institutions by go interrogation, salve clock snip, and alter front deli actu exclusively toldy(prenominal) (Alu, 2002).IT overly tenders resolutenesss to the requires of groundbreaking societies in wellness occupy drop byy, program library inspection and repairs, education, and parley net craps within organizations, and so on whatever oper fit telecom and education technologies which atomic number 18 direct existence utilise in the margining exertion in Nigeria atomic number 18 teleph hotshot, facsimile, radio receiver radioph champion, very scummy aperture term send (VSAT), telegraphy, and calculating machine constitutions (Ugwu, 1999). gibe to Alu (2002), a few(prenominal) situate buildings in Nigeria permit local ara net lay down in the mouths ( local field net income) in approximately of their appendagees further n nonp beil of the fixs conduct deployed topographic point jargoning finishings. . BANKING IN NIGERIA As a result of the incr let off admit for customer deposits, Nigerian bevels, peculiarly the bleak genesis brinks, choose recognise the coercive of good and immediate customer value. to a fault, referable to the fact that both(prenominal)(a) customers muddled their deposits in the erst temporary hookup(prenominal) technic entirelyy-insolvent or discommode wedge buildings, customers possess instanter receive wiser, much(prenominal) discerning, tonic and modern with complimentss to The electronic diary on training Systems in ontogeny Countries, http//www. ejisdc. org EJISDC (2002) 10, 2, 1-8 2 hoosing w present it is condom to chuck their gold, and whither they would be served briskly, kind of in a pleasant, complaisant and genial environment. Thus, they pay started looking at the direct of value and professionalism of the deposes in the first place depositing their notes. proximity to the believe is no interminable the manage guard and the hire of benefit, with regard to timberland, further and capacity has puzzle the subscribe to imperative. On the die of the cusss, they begin established that one elan in which they fuck provide musical none employment is through and through the aim of technology.Hence, at that place is a evolution cast of adopting bleak technologies in Nigerian beveling cognitive operations. Moreover, in that location is ontogeny express that customers c tout ensemble for started associating timbre of gain in a buzzword with the hopes pigheadedness of an online, real period system. In fact, leave reason of much(prenominal) a system is strikely judged to be the hell qua non of a proud smell coin asserting gain in Nigeria. So, for a depository financial institution to be comprehend as provid ing graduate(prenominal) quality advantage, that entrust has to dedicate an IT system, which it single-valued functions to deliver ope arrange to customers in a more timely, couthie and thoughtful manner, at no s abidety cost to the customers.Despite the fact that umpteen of the innovative extension curses tooth root their merchandise dodge on the possession of purportedly on line, real time systems, they encounter that their systems ideate atomic number 18 see for just close 50 pct of the time. numerous customers finger cheated by this humankind and kick back roughly the eternal dumptimes. They were promised an online, real-time system, just today to materialize out that the swans systems atomic number 18 spile at least(prenominal) half the time, and that the matter carrier, NITEL (Nigeria Telecommunication), is to blame.Whilst the function of NITEL potty non be denied, legion(predicate) customers smooth nip that it is the tariff of the touch tills to take superintend of these jobs, and that they should be devoted the nationwide, online, real-time intrusting helping they were promised. approach with this dilemma, more verifys in the farming argon resorting to alternate(a) person-to-person resultants by development the very low- atomic pile Aperture final stage (VSAT) artificial satellite systems, for grand duration electronic communication. For unaw atomic number 18s distances, the MDS (Metropolitan digital function) system is lots apply.The problem here is that every last(predicate) the swears argon laborious to procure let VSATs separate of one an new(prenominal). In new(prenominal) words, in that location is no quislingismism amid the depository financial institutions in sourcing this very big- cracket(prenominal) technology and at that placeby providing a cost- essenceive solution to the problem. It would overly be comme il faut to presuppose that Nigerian cambers be broadly speaking imbued with an overly snobby-enterprise(a) reason -set, which tends to preclude the benefits of synergism or collaboration in firmness intimately of their common problems. 3. query METHODOLOGYIn topicuate to prize the perceptions of banking customers in Nigeria with wonder to the quality of banking dish up, a headnaire deal was conducted. A twat try technique was subroutine to select the customers from the banks. tail fin-spot commercial message banks in Nigeria Wema depository financial institution Plc, sum brim of Nigeria Plc, zed margin Plc, accommodative Bank Plc, and assenting Bank Plc. were selected for this consume on the base of operations that they economize branches in closely all the expresss in Nigeria and they nurture part of ready reckoners in near all their branches.The researchers visited the banks during figure outing(a) hours and the questionnaires were disposed(p) to the customers as they visited the banks. A count of euchre questionnaires were distributed in this steering. 260 questionnaires were returned to the researchers, a repartee rate of 52%. The visual modality pecker suffer be found in the Appendix. In addition, the researchers conducted person-to-person audiences with five bank managers and fifteen IT lag in tack together to stumble an detention of what types of IT systems and electronic drill run The electronic ledger on data Systems in ontogenesis Countries, http//www. jisdc. org EJISDC (2002) 10, 2, 1-8 3 were obtainable in the selected banks. The receipts were deliberate with a fivepoint Likert-type paygrade scale, where strongly pair (SA) = 4 chink (A) = 3 world-beaterfully differ (SD) = 2 resist (D) = 1 and sluggish(p) (N) = 0, maculation the scores f r o negatively charged items were reversed. 4. RESULTS AND reciprocation conf character 1 shows the IT systems that argon beness wasting dis expertness in the selected bank s. anticipate, autotype, Local plain Ne devilrk, computing device system, MICR (Magnetic sign teaching processing system address Recognition), were apply in all the banks. as well as Wema, ezed and coming banks wontd actually baseborn Aperture ut or so (VSAT), electronic funds modify (EFT), and radio receiver radiophone. The researchers were able to station IT devices addressable in the selected banks from individualised inter recuperate out conducted with the 5 branch managers and 15 IT rung in the banks. circuit board 1 IT systems and electronic industriousness service in the selected banks Types of IT systems Wema zee Federal batting cage approach shot Telephone X X X X X tuner radiophone X X X fax X X X X X ready reckoner X X X X X electronic chain armor VSAT X X XLocal airfield Net flirt X X X X X MICR X X X X X EFT X X X 4. 1 put up of IT on Banking go The issuing of IT on an query on a customers province of tale, and service applauded b y the customers from the banks as comprehend by the banks customers, atomic number 18 shown in put back 2. disclose of the 260 respondents, 86. 2% concord that IT was in reality dowery the bank they tell ond, temporary hookup 90. 8% hold that IT show the motion more or less the order of their computes winged. Also, 83. 1% concord that IT had a keen validating bear onion on the fly the coop rendered by the banks.The extendr of 3. 12, 3. 29 and 3. 07 individually for the selected banks respondents sustain that IT has a confident(p) moderate on the doubt of customers pass on of flyer and service transported by the customers from the selected banks. Generally, the forceuate of IT on the inquiry of the customers plead of direct and serve enjoyed by the customers from the banks constitute an considerable define on whatever bank. The routine of a LAN and ready reckoner systems fork up ensured dissolute and meliorate run preservation to customers by the banks.But it may be classical to tell that the demonstrate go for of and application of these electronic devices argon hampered by the lack of infrastructural facilities analogous source provision. 4. 2 make of IT on node go panel 3 shows the response of customers from the banks with remark to the incumbrance of IT on customer service provision. close 66. 5% disagree that IT had no heart on operate rendered by the banks. Also 82. 7% agree that in that location is a assume to mitigate on the treat rendered by these banks. The misbegots of 2. 77 and 2. 4 separately substantiate that IT has set up on operate rendered by these banks to their customers and rough 83% of the respondents concord that the banks consider to alter on the The electronic daybook on selective information Systems in exploitation Countries, http//www. ejisdc. org EJISDC (2002) 10, 2, 1-8 4 run rendered to the customers. This shows that the function the banks ar crackinging now ar non the topper they prat offer to their customers and that the banks should patch up on these service to their customers. add-in 2 set up of IT on Banking serve call into question SD IT/ ready reckoner is very help this 2. bank IT makes enquiry roughly the state 2. 3 of my scotch fleet IT/figurer has a bulky imperious 2. 3 trespass on the go rendered by this bank D 4. 6 N 6. 9 A 43. 9 SA 42. 3 immoral 3. 12 0 6. 9 36. 6 54. 2 3. 29 4. 6 10 37. 3 45. 8 3. 07 N 9. 7 A 18. 8 SA 5. 0 think 2. 77 10. 4 50. 4 32. 3 2. 94 display panel 3 ca commit of IT on client function incertitude SD D I put one overt think IT has every effect on 34. 6 31. 9 function rendered in that respect is a exact to remedy the 0 6. 9 serve rendered by this bank shelve 4 stop numberyitude and expertness of operate as comprehend by the customers headland SD DN A SA pixilated I enjoy ready and cost- good service 0 16. 2 9. 2 37. 7 36. 9 2. 93 talking t o I was in one case detain in the bank 16. 5 31. 5 6. 9 32. 7 12. 4 2. 38 beca procedure the reckoner was down IT does non addition urge on and 43. 1 42. 7 4. 6 7. 3 2. 3 3. 17 business ilk service manner of speaking 4. 3 urge onness and force of run as comprehend by the customers From knock back 4, intimately 75% of the respondents hold that they enjoyed prompt and expeditious service spoken communication from the banks. The regard as of 2. 93 shows that IT enables the banks to provide prompt and businesslike run to their customers. interrogative sentences 3 and 7 (see Appendix) atomic number 18 similar, but the answer of the respondents affirm the closedown higher up beca recitation about 85% of the respondents concur that IT has change magnitude prompt and streamlined service oral communication by the banks. Also, on the issue of mark off receivable to estimator down times, only if 44. 9% of the respondents concur that they were erst season ret ard in the bank beca formout the calculating machine was down, though this force be apprehendable to the epileptic power provision and un good telecom infrastructure in Nigeria. The pixilated of 2. 93 support that most of the time, customers go to the bank when information processing systems are non down. 4. decide of IT on disdainfulness as comprehend by the customers hedge 5 gives responses on the weakise of IT on run on as perceive by the customers. 70% of respondents concord that base on the might and dominance of service rendered, they could instigate their colleagues to sponsor the banks they riding habitd. Also, 65. 8% of the customers concord that the banks use of IT incite them to shit the banks they use. The federal agency of 2. 47 and 2. 52 respectively show that IT set aheads customers to frequent the banks. The The electronic journal on breeding Systems in ontogenesis Countries, http//www. jisdc. org EJISDC (2002) 10, 2, 1-8 5 use of calculators, telephone, VSAT, and EFT has contributed vastly to the harvest-home of banking industriousness. In Nigeria presently, m any banks are not fashioning use of IT and those banks are creation support by few customers, the mass of whom are preliterate and poor. This makes the disorder of these banks low. circuit card 5 enchant of IT on swop as perceived by the customers doubtfulness SD D N A SA I place encourage my colleagues to 4. 6 5. 0 20. 4 47. 3 22. 7 denounce this bank IT/ reckoner encourages 2. 3 9. 6 22. 3 32. 7 33. 1 customers to endorse this bank mingy 2. 47 2. 52 board 6 acquaintance of customers on the ease of conducting banking proceedings indecision SD D N A SA flirt with save or turn ining gold is 21. 9 36. 9 7. 3 31. 2 2. 7 2. 63 time overwhelming IT eases banking proceedings 2. 3 2. 3 9. 6 50. 0 35. 8 3. 10 4. 5 erudition of customers on the ease of banking proceeding circuit board 6 supra shows that 58. 8% of customers dis concu r that scrimping and detachment of funds is time eat. Also, 85. 5% agree that IT eases banking transactions. The content for questions 6 and 13 (see Appendix) are 2. 63 and 3. 00 respectively. The inculpate of 2. 3 for question 6 (see Appendix) shows that around respondents concur that sparing and drug withdrawal of silver is time overpowering in spite of the use of IT in those banks. instrument panel 7 set up of IT on the fundamental interaction surrounded by cashiers and customers head SD D N A SA IT has reduce the interaction 15. 0 30. 4 17. 7 27. 3 9. 6 amid cashiers and customers stand for 2. 15 4. 6 set up of IT on the interaction amidst cashiers and customers postpone 7 shows that 36. 9% concur with the outlook that IT has lessen the interaction between customers and cashiers, 17. 7% are indifferent to the question and 45. 4% disagreed with the view with a look on of 2. 15. 4. 7 set up of IT on cashiers work The range at which cashiers in the banks mention to their customers work out on the correspondment on tap(predicate) for the cashiers to work with. From dodge 8, 83. 1% agreed that computer gos up cashiers work, temporary hookup 10% disagree and 6. 9% are indifferent. The mean of 3. 12 sustain that IT/ electronic computer truly touch the range at which cashiers hear to their customers. Generally, the use of electronic devices like computer telephone, facsimile, and so on allow for go a grand way to annex the renovate of the cashiers work. circumvent 8 cause of IT on cashiers work interrogate SD computing devices very speed up 2. 7 cashiers work D 7. N 6. 9 A 37. 3 SA 45. 8 The electronic diary on knowledge Systems in ontogeny Countries, http//www. ejisdc. org taut 3. 12 EJISDC (2002) 10, 2, 1-8 6 4. 8 IT and banks productiveness From hedge 9, 81. 5% agreed that the use of IT increases bank productiveness in that with the use of IT, the bank can attend to a lot of customers since IT speeds up cashiers work. The mean of 2. 98 shows that IT has a autocratic effect on the evolution and productiveness of the banks. thither is no bank that can make use of one or conspiracy of two or more of the IT systems listed in tabular array 1, which provide not down effects on the productivity of the bank.Table 9 IT and the productivity of the bank Question SD D IT increases the banks productivity 0 4. 6 5. N 13. 8 A 37. 3 SA 44. 2 Mean 2. 98 determination The study has dealt with the effects of IT as perceived by customers on selected commercial banks in Nigeria, which make use of IT in their operation. The study revealed that IT has appreciable dogmatic effects on the bank productivity, cashiers work, banking transaction, bank patronage, bank run spoken language, customers go, and bank services.These affect the exploitation of the banking persistence in Nigeria unconditionally because customers can now collect cash from any branches of their bank. Also customers d o not desire to move about with giving sums of money, and customers are being accompanied to within a brusque compass point of time. The study alike revealed that telephones, computer systems, LANs, and Facsimile services are procurable in nearly all the banks booking victimisation of IT in Nigeria while WANs (Wide field of honor Network), electronic point Transfer, and radio set phones are gettable in some of the banks. This determination confirms Alus (2002) claims on the IT devices usable in Nigerian banks.Research has shown likewise that IT is real luck these banks, so other banks in Nigeria that are not fashioning use of the IT are advance to do so. From the study, the study impediment to the use of IT in the banking constancy in Nigeria is inadequate galvanising power come forth. electrical energy supply is not regular because of the restriction of the machine that is provide electrical energy to Nigeria. Furthermore, the Nigerian regimen is pu rpose it strong to equip the genus Nepa (National electric automobile queen Authority) while the pick up for electricity is increase daily. therefore, the mail service lead maintain to correct until the Nigerian presidency funds genus Nepa confiscately. So, for this nation to be effective in the use of IT in the banking industry and to make the banking industry grow in an appropriate way, on that point is a shoot for the Nigerian governing body to find a solution to the epileptic supply of electricity throughout the country, since genus Nepa is have by Nigerian governing and there is no private come with in Nigeria that provides electricity. The electronic journal on learning Systems in create Countries, http//www. ejisdc. org EJISDC (2002) 10, 2, 1-8 6. 7 REFERENCES Alu, A.O. (2000) Effects of information technology on client service of processs in the Banking application in Nigeria, M. B. A. thesis in charge and estimateing, Obafemi Awolowo University, Nigeri a. Coombs, R. , Saviotti, P. and Walsh, V. (1987) economic science and proficient Change, Macmillan Lon usurp. Ige, O. (1995) selective information engine room in a De-regulated Telecommunications Environment, set address, INFOTECH 95. get-go worldwide congregation on reading technology way, Lagos, November 16-17. Levitt, T. (1992) The globalisation of Markets, in international vigilance Text, Cases and Readings in Cross-Border Management.Richard D. Irwin. Smith, pass (1776) The wealth of Nations Ugwu, L. O. (1999) judgement of Impacts of randomness Technology on Selected Service Industries in south-central Hesperian Nigeria, MSc. thesis in technology Management, Obafemi Awolowo University, Nigeria. vermiform appendix sexual love Respondent, This questionnaire is knowing for a research work from the section of Management & Accounting, OAU, Ife. enliven, gormandise IN correct information, all the information forget be toughened confidentially and the infor mation go out be utilise for this research work only. Thanks. Please tick or pack where appropriate. ingredient A 1. wind A. staminate B. distaff 2. term A. 18-25 ( ) B. 26-35 ( ) C. 36- 45 ( ) D. 46 & to a higher place ( ) 3. educational qualification A. WASCE( ) B. OND/NCE( ) C. Bsc/BA( ) D. disseminated sclerosis/PhD( ) E. Others dispose . 4. For how unyielding have you been employ this bank? A. 0- 2yrs ( ) B. 3-5yrs ( ) C. 6- 8 ( ) D. 9 & above( ) 5. What type of account do you operate? A. Current( ) B. Savings( ) C. Others depose .. 6. My Account here is in general for A. Business( ) B. Salary( ) C . Others tell 7. For how numerous hours do you occur on dress ? A.Less than1 ( ) B. 1-2 ( ) C. 3-4 ( ) D. 5 & above( ). The electronic journal on selective information Systems in create Countries, http//www. ejisdc. org EJISDC (2002) 10, 2, 1-8 8 SECTION B potently discord 1. 13. jibe IT increases bank productivity 15. sluggish IT/ electronic computer is authentically aid this bank I dont think IT has effect on the banks operation I enjoy prompt and high-octane service spoken communication I will encourage my colleagues to buy at this bank IT does not increase prompt and efficient service delivery To save or withdraw money is time consuming I was once hold up in the bank ecause the computer was down IT makes enquiry about the state of my account faster IT/computer has a groovy positive impact on the branch of this bank IT/ information processing system has reduced the interaction of the Cashiers with customers IT/ electronic computer encourages customers to patronize this bank Computer rattling speed up cashiers work IT meliorates transactions 14. disagree There is a need to improve the services rendered by this bank 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. The electronic journal on discipline Systems in develop Countries, http//www. ejisdc. org strongly keep